FREQUENTLY ASKED
QUESTIONS

Our operating hours are as follows: Sunday – CLOSED, Monday to Friday - 10 AM to 6 PM, Saturday - 10 AM to 2 PM. We are closed on most holidays. During these hours, you can reach a customer service representative through the website or our WhatsApp line. Delivery Hours are as follows: Sunday - No Deliveries, Monday to Friday - 10:30AM - 4:30PM, Saturdays - 10:30AM - 1:30PM.

We deliver across New Providence and Paradise Island.

We do not deliver directly to the Family Islands. However, we will deliver your items to the plane or boat freight forwarder of your choice. Please note that we will not be responsible for any freight forwarding fees and charges, nor will we be held liable for any damages to your items once we hand them over to the carrier. A member from our customer support team will connect with you prior to delivery to confirm the exact carrier heading to your island.

Once orders are placed before 3:00PM, delivery is typically scheduled for the next day. Orders placed after 3:00PM are scheduled for the following day. Customers are able to schedule their delivery dates at checkout. Deliveries occur anytime between 10:30AM - 4:30PM.

Orders that are scheduled to be delivered across New Providence and Paradise Island are charged a $3.00 per order fee. Orders that are scheduled to be shipped to the Family Islands are charged a $5.00 per order fee. Delivery fees and shipping fees are waived once order totals are greater than $75.00.

All skincare products are not eligible for exchanges or returns. All candle products may be exchanged or returned once there is no evidence of damages or tampering with the product. Any customers wishing to exchange or return a product must have a registered account with us. Customers have 3 days from delivery date to initiate an exchange or return otherwise the sale is considered final.

Please reach out to us at sales@goombaylabs.com to discuss any private labeling or wholesale enquiries.

We are located in, and operate from, New Providence, The Bahamas. We are a local direct-to-consumer e-commerce operation; we do not have a physical storefront that accepts customers. However, through out the year, we attend various exhibitions, pop-up vendor shows, and festivals where you can meet our team and experience our products first-hand. Stay up to date on our next appearance by following us @goombaylabs or signing up for our newsletter.

Currently we only ship to the USA via the Express Mail Service through our local post office. Shipping times are 3 - 5 business days.