How Our Return and Exchange Policy Works

Wha' happenin', Bahamas? Your favorite formulators back again with another important announcement from GOOMBAY LABS. This time, we're talking about something a little more serious, but we'll keep it light 'cause... well, that's just how we do. We're getting into the nitty-gritty of our Returns and Exchange Policy.

Now, I know what some of you might be thinking: "Wait, so I can't just send back a product if I don't like it?" And the short answer is, "Depends!" But the long answer is more like a good Bahamian story—it's got some twists and turns and a few rules you gotta follow.

First things first, and this is a big one: Not all products are eligible for returns and exchanges. Just like you can't return your uncle's bad joke at the family cookout, some things are just final. This is for a few good reasons that we'll break down for you.

The Scoop on Skincare: Final Sale at Checkout

Let's talk about our skincare line. We take sanitation and quality super seriously. Once our skincare products leave our lab and land in your hands, they are considered final sale. Why? Because we can't take back a product that may have been opened or used. It's for your own safety and the safety of our other customers. Think of it like a freshly baked Johnny cake—once you take a bite, you can't return it! So when you're checking out, just remember that our skincare products are like a promise ring—once you buy it, it's yours forever.

The Candle Conundrum: A Conditional Return

Now, for our candle lovers, we have a little more flexibility. We know things happen. Maybe the scent wasn't what you expected, or maybe your order arrived looking like it just went through a hurricane. For our candle products, you are eligible for a return or an exchange, but there are some conditions you need to follow.

1. The 3-Day Rule: You have 3 days from the delivery date to let us know that something is wrong. We need to hear from you fast, before your candle gets a chance to melt down. If we don't hear from you in those three days, that transaction is considered final, and we'll assume everything is lit!

2. The Account Holder: You must have a registered account with us to be eligible for a return or exchange. This helps us keep track of your order history and makes the whole process smoother than a fresh coat of paint on a new house.

So, if you get your candle and something's not right, don't just sit there! Don't be shy!

Got Questions? Just Holla!

We know this stuff can be confusing, and we don't want you to be lost at sea. For any concerns, queries, or just to get some clarity on your order, our friendly customer support team is just an email away.

Just send us a message at support@goombaylabs.com, and we'll do our best to assist you faster than you can say "7 Million"

Remember, we're a small business, and we're just trying to make sure we can bring you the best possible products while keeping things fair for everyone.

Thank you for your understanding and for being a loyal part of the GOOMBAY LABS family.

-GOOMBAY LABS