RETURNS, REFUNDS, & EXCHANGES

At GOOMBAY LABS, we formulate with intention. Every batch of our skincare and home fragrance products is tested and crafted to support your daily reset. Because our offerings consist of personal care items, cosmetics, and wellness products, we maintain strict hygiene and safety standards while fully honoring your statutory rights as a consumer under Bahamian law and international e-commerce standards.

Privacy & Safety

We want you to feel confident in your purchase. You may return unopened, unused items in their original, resalable packaging within 7 calendar days of receiving your delivery.

Eligible Items: Unopened Soaps, Candles (unlit with intact wicks), and sealed skincare balms or sunscreens.
Condition Requirements: Products must remain in their original tamper-evident seals, boxes, and protective packaging.
Return Shipping: For voluntary returns (change of mind), the customer is responsible for return shipping or courier costs back to our Nassau Lab Hub. Original shipping charges are non-refundable.

To protect all members of our community, we cannot accept returns or exchanges on opened, used, or unsealed personal care products, including:

Skincare balms, sunscreens, or soaps that have been opened or tested.
Lit or burned candles.
Customized or bespoke formulation sets.
Digital products, gift cards, or final-sale promotional items.

In alignment with The Bahamas Consumer Protection Act, 2023, if your order arrives damaged, materially defective, or differs significantly from what you ordered, you are entitled to a prompt repair, replacement, or full refund.

In the event of receiving a damaged, defective, or incorrect item:

Report within 7 Days: Contact our customer care team at service@goombaylabs.com within 7 days of delivery.
Provide Proof: Include your order number, a brief description of the defect, and high-resolution photos of the damaged product and outer packaging.
Resolution: Upon verification, we will issue a prepaid return label (or arrange Nassau local courier pickup) and immediately dispatch a replacement or issue a full refund—including any original shipping costs.

How We Process Refunds:

Method: Refunds are issued to the original form of payment (credit card, debit card, or direct store credit) in accordance with Bahamian consumer protection guidelines.
Timeline: Once your return is received and inspected at our Nassau Lab, please allow 3 to 5 business days for processing. Bank processing times may vary depending on your financial institution (typically 5 to 10 business days for international card issuers).

Subscription Cancellations

Cancellation: You may modify or cancel your subscription at any time through your Customer Account Portal at least 48 hours prior to your next scheduled billing date.
Recurring Billing: Payments already processed for a shipped subscription cycle cannot be refunded retroactively, but future recurring charges will stop immediately upon cancellation.